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Recently, the Tapbit platform experienced a severe DDoS attack from a competitor. This attack briefly impacted the platform’s normal operation, causing abnormal market displays and trading interruptions. For this, the Tapbit team sincerely apologizes and thanks for your patience and understanding during this special period.
Rapid Response, Comprehensive Protection of User Experience
After the incident, the Tapbit team immediately activated emergency response mechanisms and mobilized multiple resources to safeguard platform security and user rights:
- Technical Team Continuous Optimization: Immediate repairs were conducted, defense capabilities were strengthened, ensuring platform performance stability and reliability, and preventing similar issues from recurring.
- 24/7 Customer Service Support: The customer service team worked around the clock to assist users with abnormal orders, answer questions, and provide comprehensive follow-up and support.
- Insurance Fund Quickly Activated: Tapbit has immediately activated a $50 million insurance fund, launching a compensation plan to promptly compensate affected users, ensuring that compensation funds will be credited within 24 hours after financial data verification, providing users with solid financial backing.
Comprehensive Compensation Plan, Protecting User Interests
To minimize the impact of this incident on users, Tapbit has developed a detailed and comprehensive compensation scheme:
Trading Bonus Rewards
All users trading USDT perpetual contracts between 00:00 (UTC+0) on November 25, 2024, and 00:00 (UTC+0) on December 2, 2024 will receive a $200 trading bonus. This bonus can be used for copy trading on the platform, helping you easily capture market opportunities.
Differential Compensation Measures
Users who suffered losses due to inability to close positions during the abnormal period can submit applications through the following form before 00:00 (UTC+0) on December 4, 2024. After submission, the platform will verify the data and compensate for the differences, ensuring that no user’s rights are compromised.
Efficient Processing, Ensuring Rapid Crediting
To fulfill our commitment to users, Tapbit will complete all compensation reviews before 00:00 (UTC+0) on December 7, 2024 and credit the relevant amounts to users’ spot accounts, achieving rapid compensation.
Tapbit’s Commitment: User-Centered, Bravely Taking Responsibility
This incident for Tapbit is not just a challenge but an opportunity to continuously improve itself. We deeply understand that user trust is the foundation of development for a platform. Regardless of the challenges faced, Tapbit will always adhere to a user-centered approach, creating a safer, more convenient, and efficient trading environment through technological upgrades, service optimization, and financial guarantees.
We deeply appreciate every user’s support and trust. Moving forward, Tapbit remains committed to enhancing our services and delivering exceptional experiences for our global community. If you have any questions, please feel free to contact the Tapbit customer service team at any time—we will serve you wholeheartedly!
Tapbit Team
December 2, 2024
